1. Information We Collect

We may collect and process the following personal information when you engage with us:

• Full name

• Email address

• Contact number

• Address or suburb (for service purposes)

• Images of your blinds or shutters (optional)

• Any other information you voluntarily provide (e.g., description of issue)

2. How We Use Your Information

Your personal information is used only for the purpose for which it was collected, including:

• Providing quotations and onsite repair services

• Booking appointments and scheduling follow-ups

• Communicating with you via phone, email, or WhatsApp

• Improving our service delivery and customer experience

• Maintaining records for administrative and legal purposes

3. Sharing Your Information

We do not sell or rent your personal information. We may share it only with:

• Our internal staff and technicians to deliver services

• Trusted third-party service providers (e.g., booking, invoicing, or messaging tools) under strict confidentiality agreements

• Legal authorities if required by law or regulation

4. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you

• Correct or update your personal information

• Request deletion of your data (unless legally required to retain it)

• Withdraw your consent to receive marketing communication at any time

5. Data Protection

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse, including:

• Secure servers and form submissions

• Access restrictions for staff

• Encrypted messaging channels (e.g., WhatsApp Business)

6. Cookies & Tracking (For Website Users)

If you use our website, we may use cookies or analytics tools to improve site performance and understand visitor behavior. You can disable cookies via your browser settings.

7. Third-Party Links

Our website or forms may include links to third-party services (e.g., WhatsApp, Google Forms). We are not responsible for the privacy practices of those third-party platforms.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on our website or available upon request.

9. Contact Us

For any privacy-related questions or requests, please contact:

The Blinds Shop (Pty) Ltd
Email: info@theblindsshop.online
WhatsApp: 0846009779
Cape Town, South Africa